Terms and Conditions

1. Brand & Legal Entity Disclosure

• Auram is a brand owned and operated by Hexora Group LLP. All services offered under the name “Auram” are provided by Hexora Group LLP.
• All invoices, receipts, agreements, and financial transactions related to the use of Auram’s co-working spaces and services shall be issued in the name of Hexora Group LLP.
• Use of the Auram brand, website, or services constitutes acceptance that the contractual relationship exists between the user/member and Hexora Group LLP.

1. Your Workspace – What’s Included

Your Assigned Seat / Cabin Comes With:

• Desk / Workstation
• Ergonomic Chair
• Electrical Points (as available)
• Storage

Shared Common Amenities:

• Hot & Cold RO Water
• Conference Room (with screen)
• Telephone Booth
• Reception Support
• Open Terrace Café / Lunch Area
• Refrigerator & Microwave
• Locker / Storage Facility
• Parking
• Common Washrooms

Amenities are shared, subject to availability, and must be used responsibly.

2. Payments, Deposits & Timings (Quick Read)

Payment Basics:

• Payment Due: Within the first 5 days of every month (advance)
• Late Fee: 1% per day on overdue amount
• Non-Payment: Can lead to immediate access suspension
• GST: 18% applies to all invoices; make sure you provide your GST
• Discounted Plans (3/6 months): No refunds

Security Deposit:

• Refundable after inspection
• Adjusted against:
  • Unpaid dues
  • Damage
  • Rule violations
• Returned within 7–10 working days after exit

Workspace Timings:

• Access Hours: 9:00 AM – 8:00 PM (6 days)
• Sunday: Closed
• Access beyond these hours requires prior approval

3. Quiet Zone = Focus Zone (Very Important)

This is a deep-work space. Please Follow:

• Phones on silent / vibrate
• Use the telephone booth for calls
• No speaker calls — ever
• No calls while walking or standing in common areas
• Client meetings → Conference room only

4. Food Rules (Simple & Strict)

Where to Eat:

• Meals & wet food: Cafeteria only
• Dry snacks: Allowed at desk

Hygiene Rule (Mandatory)

• Place a newspaper on the table before eating
• Dispose of it immediately after lunch
• Clean the table for the next person

Food misuse causing pests or stains → cleaning/pest cost deducted from deposit

5. Air Conditioning Rules

• Temperature: 24°C – 27°C
• Do NOT reduce below this
• AC misuse = repair cost deduction

6. Damage, Inventory & Responsibility

You Are Responsible For:

• Furniture (chairs, desks, shelves)
• Cabin fittings (glass, locks, keys)
• Electronics (AC, screens, appliances)
• Common areas you or your guests use

Important:

• Damage caused by one cabin/member affecting another will be repaired
• The operator decides responsibility after inspection
• Cost deducted from the deposit

7. Strict No-Tolerance Rules 🚫

Smoking / Tobacco:

• No smoking inside or near the premises
• No chewing tobacco/gutkha/pan
• No spitting
• Penalty: ₹5,000 per incident
• Repeated offence → membership termination

General Conduct:

• Follow Indian laws
• No illegal or disruptive activities
• Respect staff & fellow members
• You’re responsible for your guests

8. Conference Room & Guests

Guests:

• Up to 4 guests allowed
• 5+ guests → written approval required
• Guest behaviour = member’s responsibility

Conference Room

• Book in advance
• Respect time slots
• Leave clean
• Extra usage beyond credits → chargeable

9. Address Usage (Very Clear)

You Must NOT

• Use for company/GST/statutory registration
• Use as registered office
• Use without written permission

10. Exit, Notice & Termination

If You Want to Leave

• 1 month written notice required (1 month of notice period)
• Return seat in original condition
• Return all keys/cards

Immediate Termination If:

• Non-payment beyond the grace period
• Repeated rule violations
• Illegal activities
• Safety or hygiene risks

11. Force Majeure (Uncontrollable Events)

Events like:

• Natural disasters
• Government restrictions
• Utility failures

→ No liability on the operator
→ No refunds during such periods

12. Rule Updates

• Rules may be updated
• You’ll be informed
• Compliance required within 7 days

13. Disputes

• Try to resolve amicably first (30 days)
• Arbitration in Ahmedabad
• Governed by Indian Law